We’re excited to get your educational toys into little hands as quickly and safely as possible. Here’s everything you need to know about our shipping process.
Shipping Coverage
We currently ship domestically within Australia only. Whether you’re in bustling Sydney, remote Alice Springs, or anywhere in between, we’ll deliver your Frankie & Leonardo educational toys right to your door.
Shipping Partner
All orders are shipped via Australia Post, ensuring reliable delivery with tracking information provided for every shipment. Australia Post’s extensive network means we can reach virtually every address across the country.
Shipping Options
Regular Post
- Standard delivery timeframes across Australia
- Economical shipping option for non-urgent orders
- Full tracking provided from dispatch to delivery
- Perfect for planned purchases and gift-giving with time to spare
Express Post
- Faster delivery for when you need your educational toys sooner
- Priority handling and expedited transit times
- Ideal for last-minute gifts or when excitement can’t wait
- Full tracking and signature on delivery for added security
Processing Time
Orders are typically processed and dispatched within 1-2 business days of payment confirmation. You’ll receive an email notification with tracking details once your order has been shipped.
Please note: Processing times may be extended during peak periods such as school holidays or special promotions.
Delivery Timeframes
Delivery times depend on your location and selected shipping method:
Regular Post:
- Metro areas: 2-4 business days
- Regional areas: 3-6 business days
- Remote areas: 5-8 business days
Express Post:
- Metro areas: 1-2 business days
- Regional areas: 2-3 business days
- Remote areas: 3-5 business days
Delivery timeframes are estimates provided by Australia Post and may vary due to weather, public holidays, or other factors beyond our control.
Shipping Costs
Shipping costs are calculated at checkout based on your location and selected shipping method. We strive to keep shipping costs as reasonable as possible while ensuring your educational toys arrive safely.
Package Care
Your educational toys are carefully packaged to ensure they arrive in perfect condition. We use protective packaging materials and secure boxing to prevent damage during transit, because we know how important it is that your child’s learning tools arrive ready for play.
Tracking Your Order
Once your order ships, you’ll receive a tracking number via email. You can track your package’s progress through the Australia Post website or mobile app, so you’ll know exactly when to expect your educational toys to arrive.
Delivery Issues
If you experience any issues with delivery, please contact us immediately. We work closely with Australia Post to resolve any shipping concerns and ensure you receive your order as quickly as possible.
Questions about shipping? Feel free to contact us – we’re here to help ensure your educational toys reach you safely and promptly.