Last updated: 31 May 2025
At Frankie & Leonardo, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website and purchase our educational toys.
Information We Collect
We only collect the personal information necessary to complete your order and provide our services. This includes:
Order Information
- Full name for delivery and communication
- Delivery address for shipping
- Email address for order confirmation and communication
- Phone number for delivery coordination (if required)
- Payment information (processed securely by our payment provider)
Website Usage Information
- Pages visited on our website
- Time spent on our site
- Browser type and device information
- IP address for security and analytics purposes
How We Use Your Information
We use your personal information solely for:
Order Fulfillment
- Processing and completing your purchase
- Arranging delivery through Australia Post
- Sending order confirmations and shipping updates
- Providing customer service and support
Business Operations
- Managing our customer database
- Improving our website and services
- Complying with legal obligations
We do not sell, trade, or share your personal information with third parties for marketing purposes.
Information Sharing
We only share your information when necessary to complete your order or as required by law:
Service Providers
- Payment processors (for secure payment handling)
- Australia Post (delivery address and contact details for shipping)
- Website hosting and technical service providers
Legal Requirements
- When required by Australian law or legal process
- To protect our rights, property, or safety
- To prevent fraud or security breaches
All third-party service providers are required to protect your information and use it only for the specific services they provide to us.
Data Security
We implement appropriate security measures to protect your personal information:
- Secure SSL encryption for all data transmission
- Secure payment processing through certified providers
- Limited access to personal information on a need-to-know basis
- Regular security reviews and updates
However, no method of internet transmission is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
We retain your personal information only as long as necessary:
Data Retention
- Order information: Retained for 7 years to comply with Australian taxation and business records requirements
- Website analytics: Retained for 2 years for business improvement purposes
- Email communications: Until you request removal or unsubscribe
Your Rights
Under Australian privacy laws, you have the right to:
Access: Request a copy of the personal information we hold about you Correction: Request correction of any inaccurate or incomplete information Deletion: Request deletion of your personal information (subject to legal retention requirements) Withdrawal: Withdraw consent for non-essential communications
To exercise these rights, please contact us using the details below.
Cookies and Website Analytics
Our website uses cookies to:
- Remember items in your shopping cart
- Improve website functionality and user experience
- Analyze website traffic and usage patterns
You can disable cookies in your browser settings, though this may affect website functionality.
Children’s Privacy
Our educational toys are designed for children, but our website and services are directed at parents and guardians. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child, please contact us immediately.
Marketing Communications
We may send you emails about:
- Your order status and shipping updates
- Important account or policy changes
We do not send promotional marketing emails unless you specifically opt-in. You can unsubscribe from any communications at any time.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the updated policy on our website with a new “last updated” date.
Australian Privacy Principles
This Privacy Policy is designed to comply with the Australian Privacy Principles under the Privacy Act 1988 (Cth). We are committed to handling your personal information in accordance with these principles.
Contact Us
If you have questions about this Privacy Policy or how we handle your personal information, please contact us:
Frankie & Leonardo
Email: [email protected]
If you believe we have not adequately addressed your privacy concerns, you can contact the Office of the Australian Information Commissioner (OAIC):
- Website: www.oaic.gov.au
- Phone: 1300 363 992
We are committed to protecting your privacy and handling your personal information responsibly and in accordance with Australian privacy laws.