Last updated: 31 May 2025
These Terms and Conditions (“Terms”) govern your use of the Frankie & Leonardo website and the purchase of products from Digital Intent Pty Ltd ABN 76 673 806 356 trading as Frankie & Leonardo (“we”, “us”, “our”, “Company”).
By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use our website or services.
1. Definitions
“Customer”, “you”, “your” means the person placing an order or using our services
“Products” means the educational toys and related items offered for sale
“Services” means the services provided through our website including order processing and delivery
“Website” means the Frankie & Leonardo website and all associated pages
2. Company Information
Legal Entity: Digital Intent Pty Ltd ABN 76 673 806 356
Trading Name: Frankie & Leonardo
Principal Place of Business: Adelaide, South Australia
Governing Law: South Australia, Australia
3. Acceptance of Orders
3.1 All orders are subject to acceptance by us. We reserve the right to refuse or cancel any order at our discretion.
3.2 Order confirmation emails constitute acknowledgment of your order but do not guarantee acceptance.
3.3 We may cancel orders due to product unavailability, pricing errors, or other circumstances beyond our control.
3.4 If we cancel your order after payment, we will provide a full refund within 7 business days.
4. Pricing and Payment
4.1 All prices are displayed in Australian Dollars (AUD) and include GST where applicable.
4.2 Prices are subject to change without notice. The price applicable to your order is the price displayed at the time of order confirmation.
4.3 Payment must be made in full at the time of ordering through our secure payment systems.
4.4 We accept payment methods as displayed on our website at checkout.
4.5 You warrant that payment details provided are accurate and that you are authorized to use the payment method.
5. Product Information and Availability
5.1 We make every effort to ensure product descriptions and images are accurate, but we do not warrant that descriptions are error-free.
5.2 Colors may vary due to monitor settings and manufacturing variations.
5.3 Products are subject to availability. If a product becomes unavailable after your order, we will contact you to arrange a substitute or refund.
5.4 Age recommendations are guidelines only. Parents and guardians are responsible for determining product suitability for their child.
6. Delivery and Risk
6.1 Delivery terms and timeframes are set out in our Shipping Policy.
6.2 Risk in the products passes to you upon delivery to the address you specified.
6.3 You must inspect products upon delivery and notify us of any damage or defects within 48 hours.
6.4 We are not liable for delivery delays caused by circumstances beyond our control.
7. Returns and Refunds
7.1 Returns and refunds are governed by our Returns & Exchanges Policy and Australian Consumer Law.
7.2 Products must be returned in original condition unless defective.
7.3 Return shipping costs are your responsibility unless we are at fault.
8. Australian Consumer Law
8.1 Our products come with guarantees that cannot be excluded under Australian Consumer Law.
8.2 You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
8.3 You are entitled to have products repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
8.4 Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy under Australian Consumer Law.
9. Intellectual Property
9.1 All content on our website, including product designs, images, text, and trademarks, is owned by us or our licensors.
9.2 You may not reproduce, distribute, or create derivative works from our content without written permission.
9.3 The Frankie & Leonardo name and logo are trademarks of Digital Intent Pty Ltd.
10. Website Use
10.1 You may use our website for lawful purposes only.
10.2 You must not:
- Use our website in any way that damages or impairs our systems
- Attempt to gain unauthorized access to our systems
- Transmit viruses or malicious code
- Engage in data mining or similar activities
- Use our website for fraudulent purposes
10.3 We reserve the right to suspend or terminate your access for breach of these Terms.
11. Privacy
11.1 Collection and use of personal information is governed by our Privacy Policy.
11.2 By using our services, you consent to our collection and use of information as described in our Privacy Policy.
12. Limitation of Liability
12.1 To the maximum extent permitted by law, our liability is limited to:
- Replacing or repairing defective products
- Refunding the purchase price
- Re-supplying services
12.2 We are not liable for:
- Indirect, consequential, or special damages
- Loss of profits or revenue
- Loss of data or information
- Damages arising from third-party actions
12.3 Nothing in these Terms limits our liability for death, personal injury, or fraudulent misrepresentation.
13. Indemnity
13.1 You agree to indemnify us against any claims, damages, or expenses arising from:
- Your breach of these Terms
- Your use of our products contrary to instructions
- Your violation of any law or third-party rights
14. Force Majeure
14.1 We are not liable for delays or failures due to circumstances beyond our reasonable control, including:
- Natural disasters
- Government actions
- Labor disputes
- Supplier failures
- Technical failures
15. Severability
15.1 If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
15.2 Invalid provisions will be replaced with valid provisions that achieve the same commercial purpose.
16. Amendments
16.1 We may update these Terms at any time by posting revised Terms on our website.
16.2 Continued use of our services after changes constitutes acceptance of the revised Terms.
16.3 Material changes will be notified via email or website notice where reasonably practicable.
17. Governing Law and Jurisdiction
17.1 These Terms are governed by the laws of South Australia and the Commonwealth of Australia.
17.2 Any disputes arising from these Terms or your use of our services will be subject to the exclusive jurisdiction of the courts of South Australia.
17.3 You irrevocably submit to the jurisdiction of such courts and waive any objection to proceedings in such courts.
18. Entire Agreement
18.1 These Terms, together with our Privacy Policy and Returns & Exchanges Policy, constitute the entire agreement between you and us.
18.2 These Terms supersede all prior negotiations, representations, or agreements relating to the subject matter.
19. Contact Information
For questions about these Terms and Conditions:
Digital Intent Pty Ltd trading as Frankie & Leonardo
Email: [email protected]
These Terms and Conditions are effective from 31 May 2025 and apply to all orders placed from that date forward.